Quick answer: Save your order number, the email address used at checkout, and the confirmation email itself — these are exactly what our support team needs to help with shipping questions or a guarantee refund request.
What to save
- Order number — the fastest way to locate your purchase
- Checkout email address — needed to verify identity for support requests
- The confirmation email itself — keep it in a folder or starred, rather than deleting it
Why it matters
Whether you're checking on shipping status or requesting a refund under our 60-day guarantee, having these details ready speeds up the process significantly.
Didn't receive a confirmation email?
Check your spam or promotions folder first. If it's genuinely missing, contact our support team with your name and approximate order date so we can look it up.
Have an order question?
Contact Support↑